Policies

Autumn Ridge Vacation Rentals Policies

At Autumn Ridge, we make renting a Great Smoky Mountain log cabin easy!  We don’t have a dozen pages of restrictions and lots of extra charges to worry about, and a single night’s deposit holds your reservation.  We want you to have a carefree, worry free getaway with us.  Basic policy information is provided below.  Please view or download our complete rental lease agreement.

Rates:  Our rates are subject to state, city and county taxes.  Rates are subject to change without advance notice.

Payments:  We accept MasterCard, Visa, Discover, Traveler’s Checks, Cash. Personal Checks may be accepted 30 days or more prior to arrival if prior arrangements have been made with management.

Check In:  Check in time is after 3 p.m.  Early arrivals are accommodated when possible with advance request.

Check Out:  Check out time is no later than 10 a.m. so that we have ample time to prepare our cabins for arriving guests.  Late check out times are accommodated when possible with advance request.

Cancellations:  Cancellations that are 90 days or greater from the arrival date will result in a 50% refund of the guest’s deposit minus Credit Card fee of 3.5% provided that notice of cancellation is received by Agent at least 90 days prior to arrival date. Cancellations 90 days or less prior to the arrival date will result in a forfeiture of all monies collected for the Reservation. If property can be re-rented for the same nights or greater, we will allow you to reschedule within 365 days of initial arrival and apply monies to that stay.

Pets:  For the comfort of all our guests, we are unable to allow pets.

No Smoking Policy:  Smoking is prohibited in all cabins.  Smoking outdoors only.

Acts of God:  Neither Owner nor Agent shall be liable for events beyond their control which may interfere with Guest’s occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, or inclement weather. No refunds will be given for storms. Mountain roads can be curvy and steep; we highly recommend four wheel drive and/or chains during the snow events. We do not refund due to weather or road conditions. In case of a Federal Shutdown Management will allow you to reschedule your reservations within 12 months of original arrival Dates we will not refund any money.

In addition to these written policies, we simply ask that you are respectful to the cleanliness and care of our cabins while on your vacation.  If you find anything awry, please call us immediately so that we have the opportunity to make your stay the best it can be.  View our Download our rental lease agreement.